Frequently Asked Questions
Everything you need to know about your Chouchou Intimates experience.
How do I find my perfect fit?
We provide a comprehensive Size Guide on every product page. If you are between sizes, we generally recommend sizing up for our lace pieces and staying true to size for our seamless collections.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene seals intact within 30 days of purchase.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How should I care for my Chouchou pieces?
To preserve the delicate fabrics and lace, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying to prevent damage to the elastic.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer mailers to ensure your privacy from the moment it leaves our warehouse until it reaches your door.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.